Refund Policy

Effective Date: 2/16/2025

At TH Concept Solutions LLC, we are committed to providing high-quality marketing and brand development services. Our Refund Policy outlines the terms under which refunds may be issued for our services.

1. Service Fees and Payments

All service fees are outlined in your contract or service agreement. By purchasing our services, you agree to the stated pricing and payment terms.

2. Eligibility for Refunds

Refund eligibility is determined based on the nature of the service and the progress of the project. Refunds may be considered under the following conditions:

Cancellations Before Project Start: If you cancel before any work has begun, a full or partial refund may be issued.
Cancellations After Project Start: If work has already started, we will assess the progress made to determine if a partial refund is appropriate.
Non-Delivery: If we are unable to deliver the agreed-upon services within a reasonable timeframe and no alternative solution is provided, you may be eligible for a refund.

3. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

Completed marketing campaigns.
Digital assets or branding materials that have already been delivered.
Consultation services rendered in full.

4. How to Request a Refund

To request a refund, please contact us at [Your Email Address] with the following information:

Your name and contact details.
The service for which you are requesting a refund.
A brief explanation of your refund request.

Refund requests will be reviewed, and we will respond within 3 business days.

5. Refund Approval and Processing

If your refund request is approved:

Refunds will be processed via the original payment method.
It may take 15 days for the funds to be credited to your account, depending on your financial institution.

6. Dispute Resolution

If a refund request is denied and you wish to dispute the decision, you may escalate the matter to our customer service team for further review.

7. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

If you have any questions or concerns about our Refund Policy, please contact us: